Terms of Service

VisitPass is operated by the Spanish company identified in the data-controller block above. We review the information you provide against the destination's published requirements, help you complete the official application correctly, submit it to the competent authority on your behalf, and keep you informed of its progress.

You pay one all-inclusive price per visa. Your payment receipt itemises it as two separate items: the government fee (the amount the destination's authority charges, which we pay to that authority on your behalf) and our service fee (what you pay us for the review, preparation, submission and support). You can obtain the same travel document yourself directly from the government, without our assistance, by applying through the authority's official channels.

The service includes: a structured application form adapted to the destination's official questionnaire; a review of your answers and documents by our team before submission; submission of the application to the authority; status tracking with a personal tracking code; and support by email throughout the process.

Where we offer different processing options (for example Standard, Rush or Super Rush), the option describes how quickly WE handle, review and submit your application. It never promises a government decision date: once an application is with the authority, the decision timeline belongs to that authority alone.

The decision to grant or refuse a visa or travel authorisation belongs solely to the destination's government. We cannot and do not guarantee that your application will be approved, nor any specific government processing time.

We review your information against the destination's published requirements, but those requirements are set by each government and can change at short notice. We do not warrant that the requirement summaries, eligibility guidance, fees or processing times shown on our site are accurate, complete or current at all times, and you remain responsible for verifying the official requirements with the destination's authority before you rely on them.

Where we offer a Denial Protection guarantee, its scope, conditions and eligible destinations are set out in our Refund Policy.

You are responsible for giving us accurate, complete and truthful information, for holding a passport that meets the destination's validity requirements, and for meeting the destination's eligibility conditions. Applications based on inaccurate information may be refused by the authority; we are not liable for a refusal caused by information you provided.

If you create an application on behalf of another traveller (for example a family member), you confirm that you are authorised to provide that person's data and to act for them in this process.

You must check the details shown in your payment receipt and in any document the authority issues, and tell us promptly if anything is wrong.

The total price is shown in US dollars before you pay; your payment receipt then itemises the government fee and the service fee. Under Spanish VAT rules the government fee is a disbursement we advance to the authority in your name and on your behalf (Article 78.Three.3 of the Spanish VAT Law), so it carries no VAT; our service fee is subject to the tax treatment that applies to the supply.

Payment is processed securely by our bank's payment gateway (Redsys / CaixaBank). We never see or store your full card number. By paying, you authorise us to begin work immediately and to submit your application to the authority, and you expressly request that the service starts before the end of the statutory withdrawal period.

As a consumer you have a statutory 14-day right of withdrawal for services bought at a distance. Because you expressly request immediate performance when you pay, that right is lost once the service has been fully performed, that is, once your application has been submitted to the government. If you withdraw before full performance, we may deduct an amount proportional to the work already done.

All other refund situations (including our Denial Protection guarantee) are governed by our Refund Policy, which forms part of these Terms. In short: our service fee may be refundable before we submit your application to the government, while government fees become non-refundable once paid to the authority.

If you start an application and do not complete payment, we keep your draft for 30 days so you can resume it, and then delete it. We may remind you of an unfinished draft by email during that period.

Email is our primary communication channel for the service: confirmations, status updates, requests for missing information and decisions are sent to the email address you provide. Keep it accurate and check it regularly, including the spam folder. Your tracking code lets you follow the application at any time.

You may not use VisitPass to submit fraudulent applications, to impersonate another person without authority, to probe or disrupt the platform's security, or for any unlawful purpose. We may refuse or cancel service where we detect abuse or fraud.

The VisitPass name, site content, software and design are protected by intellectual-property rights and remain ours or our licensors'. These Terms do not transfer any of those rights to you.

To the extent permitted by law, our liability for any claim relating to the service is limited to the service fee you paid for the application concerned. We are not liable for the decisions, delays, errors or requirements of any government authority, nor for damage caused by events outside our reasonable control.

Nothing in these Terms limits liability that cannot be limited under Spanish or EU law, including liability for wilful misconduct or gross negligence, or your statutory consumer rights.

We may update these Terms for legal, technical or business reasons. The version in force when you pay applies to that application; material changes will be posted on this page. We may stop offering the service for a destination at any time; applications already paid for are completed or refunded under the Refund Policy.

These Terms are governed by Spanish law. Consumer disputes may be brought before the courts of the consumer's place of residence within the EU, and you may also use the European Commission's Online Dispute Resolution platform (ec.europa.eu/consumers/odr). Where you are not acting as a consumer, the courts of Barcelona, Spain have exclusive jurisdiction.

These Terms are published in several languages for convenience. In case of any discrepancy, the English and Spanish versions prevail.